Usage Policy for Tendem

You must not use the Services in any of the ways described below.

3.1. Illegal, harmful, fraudulent or abusive activity

You must not use the Services to:

3.1.1. Engage in illegal activity, including but not limited to:

• the development, distribution or use of illegal substances, goods or services;
  
  

• money laundering, fraud, scams or other financial crimes;
  
  

• unlawful surveillance, stalking, harassment or doxxing; or
  
  

• creating, distributing or promoting child sexual abuse material (CSAM) or any content that sexualizes minors. Tendem reports actual or suspected CSAM to relevant law-enforcement authorities and will terminate access.
  
  

3.1.2. Cause or threaten harm to yourself or others, including by:

• promoting, encouraging or instructing on suicide, self-harm or eating disorders;
  
  

• generating graphic or detailed depictions of self-harm intended to encourage harmful behaviour; or
  
  

• glorifying or inciting violence, terrorism or violent extremism.
  
  

3.1.3. Develop, improve or operate weapons, explosives, hazardous materials or systems intended to cause serious harm.

3.1.4. Conduct or facilitate fraud, scams, abuse or predatory behaviours, including:

• impersonation or misrepresentation of identity, credentials or affiliations;
  
  

• phishing, social engineering or prompt injection;
  
  

• facilitating forgery, acquisition or distribution of counterfeit or illegally obtained goods;
  
  

• generating or facilitating large-scale spam or unsolicited communications; or
  
  

• manipulating markets, prices, reviews, ratings or clicks.
  
  

3.1.5. Engage in academic dishonesty, including plagiarism, cheating, falsifying research data, or completing academic assignments or examinations on behalf of others.

3.1.6. Generate content primarily intended to mislead, deceive or defraud others, including fabricated evidence, forged documents or synthetic media presented as authentic.

3.1.7. Interfere with or compromise the technical integrity of the Services or third-party systems, including denial-of-service attacks, exploitation of vulnerabilities, system intrusion, or the distribution of malware, spyware or unauthorized surveillance tools.

3.2. Hate, discrimination, harassment and abusive content

You must not use the Services to generate or disseminate content that:

3.2.1. Promotes, incites, glorifies or celebrates hate, discrimination or harassment based on an individual’s or group’s protected characteristics (such as race, ethnicity, nationality, religion, gender, gender identity, sexual orientation, disability status, caste or similar identity attributes).

3.2.2. Advocates or encourages violence, intimidation or discrimination against individuals, groups, animals or property.

3.2.3. Targets individuals or groups with bullying, humiliation, shaming, threats or abusive language, including coordinated harassment campaigns.

3.3. High-risk and prohibited AI practices

3.3.1. Prohibited AI practices. In particular, you must not use the Services for any AI practices that are prohibited under Article 5 of the EU AI Act (Regulation (EU) 2024/1689), as amended from time to time. This includes, without limitation, using the Services to develop, train, deploy or operate systems that:

• use subliminal, purposefully manipulative or deceptive techniques aimed at materially distorting a person’s behaviour in a manner that impairs their ability to make informed decisions where such distortion is likely to cause harm;
  
  

• exploit vulnerabilities related to age, disability or social/economic circumstances in a way that is likely to cause harm;
  
  

• implement social scoring or profiling of individuals leading to detrimental or unfair treatment;
  
  

• conduct criminal risk assessments or predictions based solely on profiling or personality traits;
  
  

• create or expand facial-recognition databases through untargeted scraping of images from the internet or CCTV footage;
  
  

• infer emotions in workplaces or educational institutions (except where strictly necessary for safety or medical reasons and permitted by law);
  
  

• perform biometric categorization or inference of sensitive attributes (such as race, political opinions, trade union membership, religious or philosophical beliefs, sex life or sexual orientation); or
  
  

• perform real-time biometric identification in publicly accessible spaces by or on behalf of law enforcement.
  
  

3.3.2. High-stakes automated decisions and critical domains. Without Tendem’s prior express written approval, you must not use the Services to develop, train, deploy or operate systems that make or support high-stakes automated decisions in domains that significantly affect an individual’s safety, fundamental rights or livelihood, including:

• safety components of products or other “high-risk” AI systems under applicable law;
  
  

• management or operation of critical infrastructure (such as energy grids, water supplies, transportation systems, autonomous vehicles, drones or robotics) without rigorous safety validation and appropriate human oversight;
  
  

• education and vocational training, including determining access to educational institutions or evaluating performance where decisions have significant impact and lack appropriate human review;
  
  

• employment and workforce management, including automated screening, ranking or rejection of job applicants, AI-based behavioural monitoring of employees, or workplace profiling that may lead to discrimination;
  
  

• access to essential private or public services, including automated creditworthiness assessments, insurance or mortgage decisions, welfare benefits, asylum or immigration decisions, without transparent criteria and meaningful human review;
  
  

• law enforcement, criminal justice, predictive crime detection, mass surveillance or tracking of individuals or communities without legal authorization and human oversight;
  
  

• migration, asylum and border control management; or
  
  

• administration of justice and democratic processes.
  
  

3.4. Minors and vulnerable individuals

3.4.1. You must not use the Services for purposes specifically targeting or designed to be directly accessible to minors in a manner that is non-compliant with applicable child-protection, data-protection or consumer-protection laws.

3.4.2. You must not use the Services to sexualize children, generate or distribute CSAM, facilitate grooming, or depict or promote any form of child abuse or exploitation.

3.4.3. You must not use the Services to develop or deploy tools specifically targeting or accessible to minors where such tools present heightened risk and are not subject to appropriate safeguards and legal compliance.

3.5. Deepfakes, misinformation and media integrity

You must not use the Services to intentionally generate or disseminate:

3.5.1. Deepfakes or manipulated media that are likely to deceive the public, including fabricated audio, images or video presented as authentic.

3.5.2. Disinformation or misinformation about current events, health, science or civic processes where such content is deliberately misleading or likely to cause harm, or that undermines the integrity of elections or civic processes (including false information about voting procedures or results).

3.5.3. Automated content moderation or filtering that unlawfully censors lawful speech or enforces discriminatory or biased decisions.

3.5.4. Mass-scale personalized manipulation, including micro-targeting designed to influence political views or voting behaviour in a deceptive or exploitative manner.

3.5.5. Where required by applicable law, you must clearly and prominently disclose when image, audio or video content has been artificially generated or manipulated (for example, deepfakes).

3.5.6. You must not remove, alter or obscure any machine-readable markers, watermarks or similar technical measures attached to synthetic content that are designed to signal that such content is artificially generated or manipulated.

3.5.7. Human–AI interaction transparency. Where you use the Services to develop or operate systems that interact directly with natural persons (such as chatbots, virtual assistants, conversational agents or synthetic-media generators), you must ensure that such persons are informed, where required by law, that they are interacting with or viewing content generated or assisted by an AI system, and you must provide appropriate mechanisms for them to obtain human intervention or escalation where legally required.

3.5.8. Limited safety-testing exception. Tendem may be used in limited ways to generate content otherwise prohibited under this section where, and only where, the sole purpose is to improve the safety, robustness, responsibility or ethicality of AI systems (for example, red-teaming, benchmarking, adversarial testing) in accordance with industry standards and applicable law. You remain responsible for implementing strict safeguards, secure handling and non-production use of such content.

3.6. Political activity and election interference

You must not use the Services to:

3.6.1. Advocate for or against specific political candidates, parties or ballot initiatives in a deceptive, non-transparent manner or in violation of applicable election laws.

3.6.2. Conduct political lobbying or influence government decisions using automated content at scale without complying with applicable transparency, lobbying and campaign-finance rules.

3.6.3. Incite, glorify or promote disruption of elections or civic processes.

3.6.4. Conduct mass-scale political micro-targeting or manipulation based on sensitive attributes or inferred vulnerabilities.

3.7. Pornographic content and non-consensual intimate imagery

You must not use the Services to:

3.7.1. Generate, distribute or promote pornographic or sexually explicit content, including depictions of sexual intercourse or explicit sexual activities, sexual fetishes or fantasies, incest or bestiality.

3.7.2. Create, distribute or manipulate intimate images of any identifiable person without their explicit, informed consent, including “revenge porn”, synthetic nudity or other non-consensual intimate imagery.

3.7.3. Sexualize minors or generate any content involving minors in sexual contexts (including implied, stylized or “age-played” scenarios).

3.8. Professional advice and high-stakes decisions

3.8.1. You must not use the Services as a substitute for professional advice where specialized qualifications are required. In particular, you must not rely solely on Tendem outputs to:

• provide investment, financial, insurance, tax or similar professional advice;
  
  

• provide legal counsel, legal opinions or recommendations on legal actions; or
  
  

• make or communicate medical diagnoses, treatment recommendations or patient-monitoring decisions without appropriate medical supervision.

3.8.2. You must not rely solely on the output of the Services for any healthcare-related decision, including genetic risk prediction, mental-health assessment or treatment decisions that could affect insurance, employment or personal rights.

3.8.3. You must not use the Services as the sole basis for life-altering decisions in public services (e.g. welfare benefits, asylum requests), criminal justice, employment, credit, insurance or housing, without transparent criteria and appropriate human review.

3.9. Financial services and advertising

You must not use the Services to:

3.9.1. Conduct or facilitate money laundering, scams or fraudulent payment/bonus schemes.

3.9.2. Automate creditworthiness assessments or customer risk scoring in opaque or discriminatory ways, or deny financial services (loans, insurance, mortgages) without human review.

3.9.3. Circumvent advertising rules and regulations or engage in advertising fraud, including manipulation of reviews, ratings, clicks or impressions.

3.10. Military and weapons use

The use of the Services for any military or weapons-related purposes is strictly prohibited. This includes, but is not limited to, using Tendem to develop, improve, operate or test:

• weapons systems or military equipment;
  
  

• military software, control or targeting systems;
  
  

• ammunition or explosives;
  
  

• military vehicles or transport systems (ground, air, naval or space); or
  
  

• any other products or services intended primarily for military applications.
  
  

3.11. Platform integrity, safeguards and account abuse

You must not:

3.11.1. Harm or attempt to harm the Tendem platform, the Tendem and Mindrift platforms, other users or third parties, including by:

• prompt-injection attacks, data exfiltration or model extraction;
  
  

• attempts to degrade performance, availability or security of the Services; or
  
  

• unauthorized monitoring or communications surveillance of individuals.
  
  

3.11.2. Circumvent or attempt to circumvent any safeguards, safety mitigations or access controls implemented in the Services, including by:

• coordinating malicious activity across multiple accounts;
  
  

• using automation to create accounts or to engage in spam or abusive behaviour; or
  
  

• using prompts, completions or other outputs to train competing AI models without authorization where this is restricted by your agreement with Tendem.
  
  

3.11.3. Encourage users to download or install software (including malware) on their devices in a deceptive or unauthorized manner.

3.12. High-risk AI systems and customer obligations

3.12.1. If you use the Services in the lifecycle of an AI system that qualifies as “high-risk” under applicable AI regulation (including Annex III of the EU AI Act), you are solely responsible for:

(a) implementing and maintaining a documented risk-management system and quality-management system for such high-risk AI system;
 (b) ensuring appropriate data-governance and data-quality measures, including documentation of the origin, relevance and representativeness of data processed via the Services;
 (c) ensuring that logging and traceability obligations are met, including retention of logs for at least the minimum period required by law;
 (d) providing and enforcing human oversight, including meaningful human review of high-stakes decisions, where required by law; and
 (e) preparing and keeping technical documentation and records sufficient to demonstrate compliance with applicable AI regulation, including a clear description of how the Services are used within the design, development, training, validation, testing or monitoring of the AI system.

3.12.2. Unless explicitly agreed in writing, Tendem does not assume the role of “provider” of your high-risk AI system and is not responsible for your conformity assessment, CE marking, declaration of conformity or registration obligations for such system.

3.12.3. Where you act as a deployer of a high-risk AI system under applicable AI regulation, and the Services are used in that system’s lifecycle, you are responsible for:

(a) using the system in accordance with the instructions of the system’s provider;
 (b) ensuring that input data you supply is relevant and sufficiently representative for the intended use;
 (c) informing affected workers or end-users about the use of high-risk AI systems where required by law; and
 (d) performing any required fundamental-rights impact assessments or similar assessments (for example where mandated for public authorities or providers of public services). Tendem does not conduct such assessments on your behalf.

3.13. General-purpose AI (GPAI)

3.13.1. If you use the Services to develop, train, fine-tune or otherwise contribute to a general-purpose AI model (GPAI) within the meaning of applicable AI regulation, you are responsible for complying with all obligations applicable to such models, including, where required:

(a) preparing and publishing summaries of training data (at least at an appropriate category level);
 (b) conducting and documenting risk assessments and mitigation measures, particularly where the model may pose systemic risks; and
 (c) complying with any applicable copyright-related obligations, including respecting opt-outs and providing appropriate information about training-data sources.

3.13.2. You are responsible for ensuring that data collected, generated or annotated via the Services can be described and documented at the level of granularity required by applicable transparency obligations. Tendem does not warrant that user-provided data or your use of the Services will, by itself, satisfy any training-data transparency or copyright-compliance obligations for your GPAI models.